Shipping policy
SHIPPING & DELIVERY POLICY
Updated: March 2026
1. ORDER PROCESSING
Orders are processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Orders placed on weekends or public holidays will be processed on the next available business day.
Processing times may vary during launch periods, high demand releases, promotional events, or holiday periods.
KAECE LTD reserves the right to delay dispatch where necessary due to stock verification, fraud prevention checks, or operational requirements.
2. SHIPPING METHODS
Shipping options are displayed at checkout based on your delivery location.
KAECE LTD works with trusted courier partners including Royal Mail, DHL, DPD, UPS, or other equivalent logistics providers.
All shipments are sent using tracked delivery services.
Courier selection may vary depending on destination, logistics availability, and operational considerations.
3. SHIPPING REGIONS & ESTIMATED DELIVERY TIMES
Delivery times are estimated and not guaranteed. Actual delivery times may vary depending on courier operations, destination, customs processing, and other factors outside of our control.
United Kingdom
CORE_DELIVERY
Tracked · 7–10 working days
£4.95
COMPLIMENTARY_DELIVERY
Free delivery on orders £250 and above
European Union
EU_DELIVERY
Tracked · 7–10 working days
£14.95
United States & Canada
INTERNATIONAL_DELIVERY
Tracked · 7–10 working days
£19.95
4. INTERNATIONAL ORDERS – CUSTOMS & DUTIES
For international shipments, customs duties, import taxes, or local handling fees may apply depending on the destination country.
These charges are not included in product prices or shipping costs and remain the responsibility of the customer.
Customs procedures may occasionally cause delays that are outside of our control.
Orders refused due to unpaid customs charges may be returned to sender. Any return shipping costs, customs fees, or handling charges incurred may be deducted from the customer’s refund.
5. ADDRESS ACCURACY
Customers are responsible for ensuring that all shipping and contact details are accurate at the time of checkout.
KAECE LTD is not responsible for delivery issues caused by incorrect or incomplete address information.
If a parcel is returned due to an incorrect address, customers may be required to pay additional shipping costs to resend the order.
6. DELIVERY RESPONSIBILITY
Once an order has been dispatched, responsibility for delivery transfers to the courier.
KAECE LTD cannot be held responsible for delays caused by courier disruptions, customs processing, weather events, or other external factors.
Where courier tracking confirms successful delivery, KAECE LTD cannot be responsible for parcels that are lost or stolen after delivery confirmation.
7. LOST OR DAMAGED SHIPMENTS
If a shipment appears lost or arrives damaged, customers should contact us within 7 days of the expected delivery date.
We will work with the courier to investigate the issue. Resolution times may vary depending on the courier’s claims process.
KAECE LTD reserves the right to request supporting information before issuing replacements or refunds.
8. MISSED DELIVERIES & RETURNED PARCELS
If a parcel is returned to us due to failed delivery attempts, non-collection, incorrect address details, or refusal of delivery, customers may be responsible for additional shipping costs required to resend the order.
If a refund is requested for returned shipments, original shipping costs and any courier return fees may be deducted.
9. FRAUD PREVENTION
KAECE LTD reserves the right to delay, cancel, or refuse orders that appear to involve fraudulent activity, unauthorised payment methods, or suspicious purchasing behaviour.
Additional verification may be requested prior to dispatch.
10. CONTACT
For shipping enquiries, please contact: