CONCIERGE
PRE-ORDERS
Pre-order items are estimated to ship 8–12 weeks from the date of purchase. You will receive updates throughout order progression.
Yes, pre-orders can be cancelled up to 14 days before the estimated dispatch window.
Yes, as long as your order has not yet been dispatched to you. Contact: team@kaece.co.
SHIPPING & DELIVERY
All orders ship via DHL Tracked 24 (1–2 business days) within the UK. International delivery times vary.
Tracking information will be emailed once your order ships.
RETURNS & EXCHANGES
You have 14 days from delivery to return items in unused, unwashed, and unaltered condition with all tags attached.
Email us at team@kaece.co and our team will guide you through the process.
Exchanges depend on stock availability. If unavailable, a refund may be issued.
PRODUCTS & FABRICS
All of our garments are crafted in a world-class state-of-the-art facility in Portugal using technical performance fabrics.
Our fabrics are curated from the finest mills in Italy and Portugal.
Our KAECE team is based in Chelsea, England.
SIZING & FIT
Our garments use an athletic, performance-informed fit - tailored, structured, and true to size.
For a more fitted, performance look, choose your normal size. For a more relaxed silhouette, size up.
ACCOUNT & PAYMENTS
No you do not require an account prior to order, however, creating one allows you to track orders and view purchase history.
All major credit/debit cards and authorised payment providers.
Standard orders can be adjusted before dispatch. Pre-orders follow the pre-order policy.
CONCIERGE
You can send an email to team@kaece.co or fill out the form below.