SERVICES
SHIPPING AND DELIVERY POLICY
Updated: December 2025
1. ORDER TYPES
KAECE LTD offers two order types:
– Pre-Orders (launch phase)
– Standard Orders (when stock becomes available)
During launch, all products are sold exclusively on a pre-order basis.
2. PRE-ORDER DELIVERY WINDOW (LAUNCH PHASE)
All pre-order items placed during the launch period have an estimated delivery window of 8–12 weeks from the date your order is placed.
This timeframe reflects:
– Production lead times
– Quality control processes
– International manufacturing and logistics
– Seasonal scheduling and capacity
Delivery estimates may vary depending on demand, production schedules, or unforeseen delays. We will notify customers if any significant changes occur.
3. PROCESSING TIMES
Once items arrive into our fulfilment facility, orders are processed within 1–3 business days. Tracking information will be provided once dispatched.
4. SHIPPING METHODS
Shipping options are displayed at checkout. Delivery times vary depending on the destination and selected courier service.
Couriers may include:
Royal Mail, DPD, DHL, UPS, or other trusted partners.
5. SPLIT SHIPMENTS
Orders containing multiple items may be shipped in separate parcels depending on stock availability and fulfilment logistics. Customers will receive separate tracking details when applicable.
6. INTERNATIONAL ORDERS – CUSTOMS & DUTIES
For international orders, customs duties, import taxes, or local fees may apply depending on your country’s regulations.
These charges are not included in product or shipping prices and are the customer’s responsibility.
7. DELIVERY ISSUES
KAECE LTD is not responsible for:
– Delays caused by couriers
– Incorrect or incomplete delivery information provided by the customer
– Lost or stolen packages after delivery confirmation
Customers are advised to ensure address details are accurate at checkout.
8. MISSED DELIVERIES OR RETURN TO SENDER
If an order is returned to us due to:
– Non-collection
– Failed delivery attempts
– Incorrect address details
Customers may be responsible for re-shipping costs.
9. CONTACT INFORMATION
For all shipping enquiries, contact:
team@kaece.co
RETURNS & EXCHANGE POLICY
Updated: December 2025
1. ELIGIBILITY FOR RETURNS
Customers may return items within 14 days of delivery, provided they are:
– Unworn
– Unwashed
– Undamaged
– In original packaging with tags attached
Returns cannot be accepted if items show signs of wear, odour, sweat, marks, stains, or damage.
2. NON-RETURNABLE ITEMS
The following cannot be returned:
– Sale or discounted items
– Gift cards
– Pre-order items once shipped (unless faulty)
3. EXCHANGES
Exchanges are subject to stock availability. If an exchange cannot be fulfilled, a refund may be issued.
4. FAULTY ITEMS
If an item arrives faulty, contact us within 7 days with photos and proof of purchase. Faulty items will be assessed and replaced or refunded in accordance with UK consumer law.
5. RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless the item is deemed faulty.
6. REFUNDS
Refunds will be issued to the original payment method once the returned item has been received and inspected. Allow 7–10 business days for processing.
7. CONTACT