Refund policy

RETURNS & EXCHANGES

Updated: October 2026

 

1. COMPLIMENTARY RETURNS AND EXCHANGES

Returns and exchanges are complimentary on every order. You have 30 days from delivery to return or exchange any garment.

 

2. HOW TO RETURN OR EXCHANGE

Email team@kaece.co with your order number, the garments you are sending back and, for an exchange, the size you would like instead.

We will arrange the return for you at no cost and confirm each step by email.

 

3. CONDITION

Garments must be returned unworn, unwashed and undamaged, in their original condition with all tags and packaging. A return that does not meet these conditions may be sent back to you.

 

4. EXCHANGES

Exchanges are subject to availability. If the size you would like is not available, we will refund you or hold an allocation for you, whichever you prefer.

 

5. REFUNDS

Refunds are issued to the original payment method within 7-10 working days of your return being received and inspected. Delivery is complimentary, so there are no delivery charges to deduct.

 

6. FAULTY OR INCORRECT GARMENTS

If a garment arrives faulty or is not what you ordered, email team@kaece.co with your order number and a photograph. We will replace, repair or refund it, in line with UK consumer law.

 

7. GIFT CARDS

Gift cards cannot be returned.

 

8. YOUR RIGHTS

This policy is in addition to your statutory rights as a consumer.

 

9. CONTACT

For returns, exchanges or sizing advice: team@kaece.co